2.1 Where you arrange an appointment, we will attend the premises for that appointment during the arranged time bracket.

2.1.1 An appointment can be cancelled at any time up to 24 hours in advance of the arranged time bracket by contacting and speaking directly with an agent of kauritech. If you cancel your appointment other than in accordance with this clauses 2.1.1, you will be invoiced for a cancellation fee for that appointment. Failure to cancel the appointment with enough notice, or by not attending at the arranged time, will enact this clause.

3.1 In consideration of the Fees, we will perform the Services in accordance with these Terms and Conditions.

3.1.1 At the beginning of the appointment

  a) We will gather the requirements of the appointment with you

  b) We will provide an estimate of the expected time to satisfy those requirements, but cannot guarantee strict adherence to that estimate

3.2 The duration of the appointment will be agreed with you. If the services are not complete within that duration, we will discuss the options available, which may include extending the appointment if there are no conflicting scheduled appointments, arranging another visit to continue the work, or abandoning the services.

3.3 Regardless of clauses 2.1 or 2.1.1, once an appointment commences, you must pay the fees for that appointment.

3.4 To enable us to undertake the services:

  a) You must provide us with all information, assistance, co-operation and access to premises and equipment that we may reasonably require to undertake the services; and

  b) You, or some person over 16 years of age, must be present while we provide the services

3.5 We will use reasonable endeavours to achieve the objectives of the services but we provide no guarantee, express or implied, that the objective will be achieved and we will not be liable for any failure to meet the objects provided we have used our reasonable endeavours.

4.1 Where agreed with you, we will provide products as part of an appointment and subject to these Terms and Conditions

4.2 Ownership of products remains with us until payment is made in full from cleared funds for the products.

4.3 We supply the products to you on condition that we have a purchase money security interest (as defined in the Personal Property Security Act 1999) in the products.

4.4 If you fail to make payment in whole or part for the products you have ordered, we may re-possess and re-sell or retain the products and may for that purpose enter upon your premises or any other premises upon which the products are situated at any time and without notice and without being in any way liable to you or any other person or entity.

4.5 The risk of any loss or damage to any of the products sold, or deterioration of the products, due to any cause whatsoever shall pass to you upon delivery of the products. If the products remain in our possession owing only to the failure by you to accept the products at your request, such products shall be at your risk.

5.1 We will invoice the fees for each appointment at the end of the appointment and you must pay those fees to us at the end of the appointment

5.2 Any other amounts payable under these Terms and Conditions, including cancellation fees, will be payable immediately upon issuance of our invoice.

5.3 Depending upon whether any further services or work may be required to be carried out by us following our diagnosis of the problem described by you or any products you may order to be supplied to you, we may require a deposit to be paid by you on account of any additional service cost we may reasonably incur or on account of the product fees.

5.4 Payment must be made in cash, contactless transfer, or by bank transfer via internet banking. If using internet banking, confirmation of the payment must be either printed or otherwise collected by the technician at the completion of the appointment.

5.5 If you do not pay on time, you must pay any additional administration and debt collection costs (including legal costs).

5.6 If your account is in default, we may cease work on any matter for you until the default is remedied.

5.7 Without prejudice to any other right or remedy we may have against you, if you fail to make payment of any monies due to us on the Due Date in respect of any work or installation we may have carried out on your computer while in our possession, you accept that we may at our discretion retain a worker’s lien over your computer which we have worked on, pursuant to the provisions of the Wages Protection and Contractors Liens Repeal Act 1987 until payment is made by you.

5.8 You acknowledge and agree that if you have ordered Products comprising software by electronic delivery and that software has been installed by us and the software licence is activated either on your computer or a computer you have agree to purchase, then it is not reasonably practicable to remove the software installation or de-activate the software. In that event and for that reason once you have ordered the software with the instruction to proceed with installation, you agree that you shall be committed to that purchase of the software and subject to these Terms and conditions and the software cannot be returned unless we agree otherwise pursuant to a specific individual agreement made with you by us at our discretion, within seven days of invoice.

5.9 Once you have confirmed your order with us for the supply of any Products, then unless we are unable to supply such Products upon the terms specified, you will be committed to the purchase of those Products and have no right of cancellation or refund of monies paid but subject at all times to these Terms and Conditions and your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, if applicable, unless we agree otherwise pursuant to a specific individual agreement made with you by us at our discretion, within seven days of invoice. We reserve the right in any such specific individual agreement to claim recovery of the reasonable administration and other cost we have incurred.

6.1 We will maintain as secret and confidential all information we obtain from you in providing the Services and will not use that information for any reason other than as necessary for providing the Services. This obligation will not apply to information that is in the public domain or that is known to us or obtained by us without breaching any obligation to you or that we are required to disclose by law.

6.2 You authorise us to collect, retain, use and provide to our staff and agents any personal information (“Information”) about you for the purposes of credit approval, meeting our obligations to you, marketing, and enforcing our rights against you.

7.1 We warrant that we will use reasonable skill and care in undertaking the services

7.2 No warranty is given for the products where any failure or defect results from

   a) Improper storage or handling of the products by your, your employers, agents, or customers;
   b) Use, installation, modification, or alteration (including repair) of the Products other than as recommended or authorised in writing by the manufacturer or us;
   c) Fair wear and tear on the products;
   d) Failure to maintain the products in accordance with any care or maintenance instructions provided by us or the manufacturer; or
   e) Any other matter or event specified in relation to a specific product as invalidating or being excluded from any warranty.

7.3 Except as otherwise provided in the Consumer Guarantees Act 1993 and the Fair Trading Act and subject to clause 8.1 of these terms and conditions your sole remedy in relation to the breach of any warranty under this agreement or at law, in relation to any:

   a) Service, will be for us to re-perform such Services to the required standard; or
   b) Product, will be for us to repair or replace such Product, at our option, provided that if neither option is available to us (as determined solely by us) we may refund the price paid for that Product.

7.4 We have no obligation to install, customise or provide any other Service in relation to any Products repaired or replaced due to a breach of any Product warranty.

7.5 You acknowledge that if the Services or Products are supplied for business purposes in terms of the Consumer Guarantees Act 1993 the guarantees provided under that Act do not apply.

7.6 Other than the warranties set out in these Terms and Conditions, all other express or implied warranties in respect of the Services and Products are excluded to the fullest extent permitted by law including, but not limited to, implied warranties of merchantability or fitness for a particular purpose. All statements, technical information and recommendations made by the manufacturer and/or us about the Services or Products are believed to be reliable, but do not constitute a guarantee or warranty express or implied by us to you.

7.7 You warrant that you are authorised to arrange each appointment and, in providing the services or products, our access to your premises, use of the equipment, software, information or other material made available by you will not breach any third party rights.

7.8 Your Rights under the Consumer Guarantees Act

Under the CGA, all products must:

   – be of acceptable quality (durable, safe, ft for purpose, free from defects, acceptable in look or finish)
   – be fit for any particular purpose you have told the supplier
   – match a description, sample or model shown to you
   – have good legal title, e.g. be able to be sold and not have any security interests registered against them
   – be a reasonable price if no price is set
   – arrive on time (within a reasonable time if not agreed) and in good condition
   – have spare parts and repair facilities available (manufacturer is responsible). This does not apply if you are told about limited availability before you buy.

If these guarantees are not met, the supplier must remedy the issue by either repair, replacement, or if neither are possible, then a refund of the purchase price.

CGA Act 1993 http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html

8.1 The Consumer Guarantees Act 1993, the Fair trading Act 1986 and any other statutes may apply warranties and conditions or impose obligations upon us which cannot by law (or which can only apply to a limited extent by law) be excluded or modified. In respect of any such implied warranties, conditions or terms imposed on us, our liability shall, where it is allowed, be excluded or if not able to be excluded, only apply to the lesser of the minimum extent required by the relevant statute or the fees paid under invoice for the Products or Services.

8.2 Except as otherwise provided in clause 8.1 in no event will we be liable (whether in contract, tort including negligence or otherwise) to you for:

   a) loss of profits or savings, loss of goodwill or opportunity, loss or corruption of data, or wasted staff time; or
   b) loss, damage, cost or expense of any kind whatsoever which is indirect, consequential, or of a special nature, arising directly or indirectly from any Services or Products supplied by us to you, even if we had been advised of the possibility of such loss, damage, cost or expense.

8.3 To the extent allowed by law, our total liability under any claim of any nature arising directly or indirectly from any Service or Product will not exceed the Fees paid by you for that Service or Product.

8.4 You indemnify us together with our officers, directors, agents, advisors and employees against any and all liability, losses, damages, costs, penalties and expenses of any nature whatsoever awarded against, incurred or suffered by us, or our officers, directors, agents, advisors and employees whether direct or consequential, arising out of or resulting from your breach of clause 7.7.

9.1 We may immediately terminate the agreement between us if we consider:

  a) You are in breach of these Terms and Conditions;
  b) There is any threat to the safety of any of our staff or agents;
  c) There to be the presence of unlicensed or illegal software;
  d) Your equipment contains any pornographic, obscene, offensive or illegal content; or
  e) You are insolvent, bankrupt, in liquidation, unable to pay your debts, or otherwise an unacceptable credit risk to us.

9.2 If we terminate our agreement we will cease to undertake the Services and all Fees incurred up to that time will immediately become payable.

10.1 We will not be liable to you for any breach or delay or failure to perform any of our obligations where such breach or delay or failure is caused by anything beyond our reasonable control, including (without limitation) inability to obtain supplies, war, civil commotion, terrorism, strike, lockout, other industrial act, weather phenomena or other act of God (including any failure by any of our suppliers to supply on time).

10.2 The current Terms and Conditions at any time are available on our website: www.kauritech.co.nz

10.3 New Zealand law governs the formation, validity, construction and performance of these Terms and Conditions.

10.4 These Terms and Conditions shall be binding on your legal representation, assignees and successors.

10.5 If any provision of these Terms and Conditions shall be invalid, void, illegal or unenforceable, the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

10.6 No failure or delay on our part in exercising any power or right under these Terms and Conditions will operate as a waiver.